GENERAL NEWS CHANNEL (10)

GENERAL NEWS CHANNEL (10) General news from News section on public website http://www.showsec.co.uk en Showsec Ltd 2008 Thu, 29 Jul 2010 20:47:59 GMT Thu, 29 Jul 2010 20:47:59 GMT 5 CARDIFF CITY COUNCIL APPOINTS SHOWSEC / CYNGOR DINAS CAERDYDD YN PENODI 'SHOWSEC' Cardiff City Council has appointed Showsec to supply event security for their annual program of events. Y mae Cyngor Dinas Caerdydd wedi penodi "Showsec" i gyflenwi digwyddiad ddiogelwch ar gyfer eu rhaglen flynyddol o ddigwyddiadau. Wales’ Capital City is highly regarded for hosting events over recent years, so Showsec’s Cardiff & South West Area Manager Ieuan Fury was delighted to be selected following a strict tender process; he said: “We have a great team based in Cardiff of exceptional event security professionals, whether securing the flagship Cardiff International Arena (CIA), local festivals, student unions or supporting local authorities and emergency services. “I believe our ability to deliver a consistently excellent service with the support of the companies national resources, as exemplified by our accreditation on the SIA Approved Contractors Scheme all helped with our selection. We are committed to working with Cardiff City Council to introduce security, crowd management and customer service initiatives to help them develop their events.” The contract begins this July with Wow at the Waterfront’ and ‘Admirals Cardiff Big Weekend’, three days of music headlined by Feeder and Athlete. These shows are both part of Cardiff Festival that includes live music, street theatre, open-air theatre, children’s entertainment and funfairs, highlighting the diversity of services Showsec supply. Pictured : Cardiff & South West Area Manager Ieuan Fury July 2010 Alex Harrod General Fri, 23 Jul 2010 08:00:00 GMT 2010-07-23T09:00:00 0619927e-1339-4a49-8d22-cf5413c68322 1 SHOWSEC AT HARD ROCK CALLING - SIGNED, SEALED, DELIVERED A multi-faceted Showsec operation ensured the security, safety and enjoyment of the audiences, artists and VIP’s at June’s packed and sunny 2010 Hard Rock Calling shows. London’s largest and most prestigious series of outdoor concerts in Hyde Park got off to a successful start with headliners Pearl Jam, Stevie Wonder and Sir Paul McCartney; a Kings of Leon concert and the forthcoming Wireless Festival weekend at the start of July are also hosted across the following week. Showsec’s Simon Battersby is head of security for the events. He says: “Hyde Park is a well established summer concert series, our challenge is to build on ever-increasing expectations, as the general site management and venue doesn’t change very much year on year. For us, it’s all about fine tuning, and delivering an improved operation each year that draws on our expertise and innovation, giving the audience, artists and VIPs the best possible experience. We have achieved that this year by working closely with all stakeholders including the park, police and organisers from early planning stages to completion.” With over 400,000 people coming through the doors over the seven scheduled events, the Showsec team planned and delivered a complex security and crowd management operation, which was flexible to the requirements of the different shows and artists. Showsec Southern Regional Manager Steve Reynolds has acted as Security manager for all seven concerts. Showsec project manager Dayo Adelugba arranged all the staff logistical operations including staff briefings, deployment transportation and administration. With Ieuan Fury acting as the arena security co-ordinator, Roy Wise overseeing all gates and Tracey McCarthy co-ordinating backstage operations, this was an opportunity for four Showsec Academy associates to gain valuable experience supervising the specialised security functions from experienced teams. As part of Showsec’s ongoing research and development programme, representatives from the University of Derby Corporate were on site, illustrating the importance Showsec places in using real live events experience to observe, learn and pass on valuable skills to junior members of the industry. For those staff enrolled in the Crowd Management degree launched earlier this year in partnership with Derby, these representatives filmed and analysed video footage of the egress at Hyde Park, using this as the basis of research into pedestrian movement patterns. Alex Harrod General Wed, 30 Jun 2010 15:00:00 GMT 2010-06-30T16:00:00 5c43fd07-e407-44d3-8773-670ec2c6b31a 2 SHOWSEC HELP MAKE ROCK HISTORY AT DOWNLOAD 2010 Showsec successfully implemented a comprehensive security and crowd management operation at the largest ever Download this June, where 95,000 rock fans gathered for the festival’s historic 30th year. Showsec Operations Director Simon Battersby was appointed as the festival’s Head of Security, prior to seven months strategic planning that led into coordinating 1300 security professionals and stewards at the event. Headline acts AC/DC, Rage Against the Machine and Aerosmith were among 125 bands entertaining the dedicated rock fans over three days. This was a challenging, highly complicated operation, as Simon explains: “Live Nation were keen to have a more co-ordinated overriding security operation which managed the increased size and scale of Download this year more effectively. My new role within the festival management team meant that I engaged all stakeholders from Leicestershire police, licensing authorities, and the festival crime prevention team, to other contractors securing the campsite and car park areas. As a result, we consolidated the security operations across the site, sharing information, resources, and ensuring clear communication between all parties, which I am happy to say led to improved security for everyone on site.” Steve Reynolds, Showsec’s Southern Regional Manager, oversaw the complex event security operation, which spanned the five stages, markets, entrances and perimeter. With such a vast area and so many staff, effective briefings and extensive planning were key to the operation’s success. Steve says: “The crowd management at Download has always been a very carefully coordinated operation, maintaining the barriers and large numbers fans over five different stages. In addition, with AC/DC bringing their own stage this year, our teams in the main arena had to adapt their operation in line with the barrier and crowd layout changes that were the result of a change of stage between Friday night and Saturday morning. “This style of high energy rock music is associated with an audience who like to crowd surf and whose boisterous behaviour can approach being (unintentionally) unsafe. Having said that, the crowd are here to party, are very co-operative and tend to look after each others well being. We initiated a couple of show-stops as careful monitoring spotted potentially dangerous situations developing and these prevented serious injuries. The five pit teams managed by John Hadland deserve credit, with high numbers coming over the barriers (for example 2,500 people coming over the barriers during Rage Against the Machine’s set alone).” Key members of the Showsec team included Roy Wise, who managed gate security, mentoring Showsec Academy staff successfully so that by day three he could entrust and observe them managing the ingress. Richard Church oversaw all staff administration, which included coordinating the criminal record and licensing checks for every member of staff from across all three security providers; as well as maintaining staff well-being, ensuring they had appropriate uniforms, 2-way radios, accommodation and food throughout the event; and of course the sun cream and rain capes required at any UK festival!  Simon continues; “Download Festival 2010 was a historic year for Showsec as well as the festival itself. Our new management infrastructure successfully executed a huge, complex security and crowd management operation, meeting the demands of every stakeholder and improving the standards of safety of everyone on site.” Alex Harrod General Tue, 15 Jun 2010 15:15:00 GMT 2010-06-15T16:15:00 e11790cb-3e85-401b-a658-d7d6cba47a21 3 SHOWSEC PLAYING IN THE SUPER LEAGUE Showsec carried out a multi-faceted security and crowd management operation at the home of the Warrington Wolves rugby team this June. Maintaining robust stadium security from car parks, emergency exits from ingress through to egress, Showsec staff also ensured the highest levels of customer service at all times for all fans and hospitality guests. At the Halliwell Jones Stadium, the safety and security of players, fans and VIP’s was Showsec’s a key priority, as the wolves played the Leeds Rhinos in their bid to become the number one team in the Rugby Super League. Joe Taylor from Showsec’s Manchester office was project manager for the event, with support from Steve Williams in the role of senior supervisor. They oversaw a team of 33 security professionals and worked together with the Warrington Wolves stewards, stadium safety managers and other key stakeholders to effectively manage each area of the event. Joe explains: “Seven members of the Showsec team looked after hospitality, where duties included meeting and greeting past players, board members and other VIP’s, accreditation and health and safety. Showsec stationed stewards covering the car parking and external areas, such as specially allocated player and disabled guest parking, to ensure all visitors on the day were in the right place. Whilst checking vehicle credentials and directing traffic accordingly, the car park team maintained order despite the high volume of traffic, directing pedestrians safely at all times.” The remainder of the Showsec staff were stationed over the concourse fire exit doors, ensuring these remained shut during the game and more importantly providing professional, approachable customer service, fielding enquiries from the public. They were also briefed and prepared for any emergency situation, with a full understanding of the strategy for safe ingress and egress in the event of an evacuation. Joe continues: “This is our second season providing additional security and stewarding at the club and by providing a consistent, friendly, professional service we look forward to continuing to strengthen our relationship with the Halliwell Jones Stadium in the future.”   Alex Harrod General Wed, 07 Jul 2010 17:00:00 GMT 2010-07-07T18:00:00 b95d8ee1-76f8-4b25-aac8-145abbda2513 4 PORTSMOUTH GUILDHALL SELECTS SHOWSEC FOR VENUE SECURITY Showsec has been selected as the in-house venue security provider for Portsmouth Guildhall, a 2228 capacity concert hall and multi purpose venue. South Coast Area Manager Tracey McCarthy will lead the team of Showsec licensed security professionals, who will deliver a modern service combining robust security with welcoming customer service, focused on the venues customers and guests. Tracey says: “We are very proud to have been selected as the in-house security partner at this prestigious South Coast venue. We are already in close liaison with the venue to introduce new ideas and fresh procedures to improve the experience of everyone visiting and working at the venue.” Portsmouth Guildhall is steeped in tradition and history, yet welcoming and flexible to the modern demands of the biggest event teams, theatrical producers, concert promoters, conference organisers and associations. Welcoming the appointment, the venue general manager Danny Green says: “This appointment underlines our commitment to being a premier venue in the region. Showsec’s systems, attitude and capabilities impressed us and give us confidence that the venue will make the progress it needs to operate even more successfully in a changing marketplace.” Graham Brown General Thu, 10 Jun 2010 09:30:00 GMT 2010-06-10T10:30:00 2920262c-2bd1-4e6a-b57c-864c05fb1cb5 1000000 LESS STRESS WITH SHOWSEC As part of the company’s ongoing pro-active programme to ensure good employee health and wellbeing, Showsec is holding stress management courses for staff. In a joint venture between the HR department, Health and Safety team and the Showsec Academy, these new courses will explore the causes for, impact and effective management of stress on a personal and business level. The course will be run by Showsec Academy Manager Keith Hackett, with support from Head of Human Resources Debbie Atherton, HR Manager Katie Farmer and Health and Safety Manager Phil Cobourne. Debbie explains: “Stress is a concern in many workplaces, and this can often be attributed to a manager’s ability to successfully manage those suffering from stress. Employee satisfaction is very important at Showsec, and the course will provide the team with the skills to ensure they are able to spot signs of stress, developing tools and techniques to manage them appropriately. “This course will encourage people to stop and think about how their behaviour may affect other staff. We need to make more time to sit down and talk, even when we are busy, be more empathetic of each other’s demands and be prepared to re-evaluate communication methods.” The course involves a participative workshop, designed to suit all staff from directors through to operations executives. The first workshop was held for southern-based employees in Leicester in late April, and was attended by a range of management. With a further session planned in Manchester in August, and more to be confirmed shortly, this course is one of the many ways in which Showsec maintain a healthy work environment to ensure employee happiness and ongoing business productivity. Alex Harrod General Tue, 08 Jun 2010 16:15:00 GMT 2010-06-08T17:15:00 748c3061-9104-4fe4-a694-8e8db056b486 1000000 SHOWSEC SUCCESS AT BBC RADIO ONE'S BIG WEEKEND Showsec worked with BBC Radio 1 and newly appointed organisers Live Nation to deliver a spectacular event in Bangor, North Wales, May 2010. 40,000 visitors enjoyed the sunshine and artists including Rhianna, JLS, Paolo Nutini, Florence and the Machine, Cheryl Cole and many more. John Probyn, Chief Operating Officer says: “BBC Radio 1’s Big Weekend is the first large outdoor music event of the summer season for 2010 and has set a high benchmark for others to aspire to. I believe the partnership between the BBC and Live Nation has worked very well in delivering an event that appealed very well to the Radio 1 audience. Bringing Showsec back into the production fold was a key element in achieving that, they have provided a robust security service that belied the experience and innovation within the company.”   Having worked on Big Weekends with the BBC in previous years, Showsec were brought back by the BBC this year to ensure a high quality service that was aligned with the demands of all stakeholders, and protected the integrity of the BBC brand, with a robust security and crowd management programme that met the high standards that both Live Nation and the BBC demand. Following extensive planning, the Showsec team carried out a comprehensive security programme that saw to the safety of high profile artists, production staff and members of the public alike. In the months of planning leading up to the event, Showsec worked with the organisers and key stakeholders including the local council and police to ensure their strategy was perfectly suited to the nature of the event, which differs from the traditional festival model. Radio One’s Big Weekend events are hosted in areas not traditionally used to hosting large scale festivals, and as such have a large, enthusiastic local audience keen to visit them. The Big Weekend is an incredibly popular event, which this year saw 500,000 people apply for tickets with only 40,000 tickets available. As a result, Showsec maintained a robust door policy, had an extensive perimeter security operation with dog patrols, statics and mobile response units around the 11 mile perimeter of the site, and worked closely with local representatives to draw on their expertise and advice on the area, to minimise non-ticket holders attempting to get on to the site. Alan Wallace, Showsec’s newly appointed Northern Regional Manager, explains:  “The Big Weekend has been a fantastic opportunity for us to demonstrate the strength and depth of our combined experience, which has been enhanced by the recent management restructure at Showsec. We are passionate about constantly raising standards and improving skills in our industry, and it has been great to work with clients who share this ethos. Radio One and Live Nation demand the highest levels of service to ensure the safety of their audiences, and our fresh approach and new structure means we are able to deliver this service on a larger scale than ever before.” Operations Director Simon Battersby provided support to Alan and his team, whose key managers were Julian Kumah, managing the project, Mark Wilcock managing the event entrances, and Robbie Jarvis running the arena section. Alan continues: “Location has been a key factor with this event. We had a number of Welsh speakers on the event team to ensure language barrier was never an issue, and during the planning since December 2009, and build up on site in the three weeks before the event, we adapted our systems to fit the site and style of the event, drawing on local insight and putting together a malleable team that had the experience and flexibility to move around the site as required. We also had to bear in mind that with the Big Weekends a significant proportion of the audience are not regular festival-goers, and as such the crowd’s behaviour is more unpredictable.” Pictured: Showsec's Alan Wallace and Simon Battersby Alex Harrod General Tue, 25 May 2010 11:30:00 GMT 2010-05-25T12:30:00 5e14d6cb-c730-417b-8f35-8ae46eb164c5 1000000 SHOWSEC DRIVING UP HEALTH AND SAFETY STANDARDS Showsec’s health, safety and human resources management team has recently launched a new one day minibus driver training course. Health and safety manager Phil Cobourne, who created the bespoke course content, says: “The company is constantly introducing fresh initiatives to ensure that appropriate training is available for staff to ensure the well being, health and safety and well as competency is ensured in all areas of employee’s roles. “It is important that we consider job functions away from the direct customer focused aspects of working for Showsec and through our on-going 2-way communications with staff feedback indicated this was an area staff felt needed support in. “There are obvious risks and legislation that apply to driving mini busses and the response from workers has been extremely encouraging, with good course attendance levels and high pass rates. This clearly demonstrates the company’s commitment to the health and safety of its workforce and to the quality of service we offer to our customers.” Training courses were recently held at their Manchester and Leicester offices and were extremely well received by the attendees, focussing on:– •    Driving regulations •    Drivers hours •    Licensing •    Roadworthiness •    Documented safe system of work procedures •    Journey planning •    Safety checks •    The Highway Code All candidates are required to pass a written examination at the end of the course before they are awarded their company certificate. Further driver training courses are planned later in the year, with driver refresher courses are planned at regular intervals from January 2011. Pictured: Phil Cobourne delivers course Alex Harrod General Mon, 24 May 2010 11:00:00 GMT 2010-05-24T12:00:00 cc18a0f4-7e2e-4980-b916-1fa4682244b6 1000000 SHOWSEC PROMOTE CUSTOMER SERVICE The Gorillaz received 5-star reviews for their shows at the Roundhouse this April, with an all-star guest band line-up and VIP audience. Ensuring the artist and audience experience was in-line with the high quality performance by the band on stage, Showsec delivered a robust security operation whilst prioritising customer focused service. The company’s operations executive Stuart Kennerly, who has been located at London’s prestigious Roundhouse venue since February, managed the team securing all areas of the venue from backstage, to stage and front doors, for the two Gorillaz shows. Showsec’s attention was turned immediately afterwards to the queues forming to purchase tickets for the ever popular Camden Crawl series of gigs. Stuart was supported by Showsec Academy Associate Louise Stockden, who briefed all staff about Showsec’s customer service initiative. With the aim of making sure staff were focussed on playing their part in creating a heightened customer experience at the venue, Louise spoke to colleagues as part of her work based learning project, within her first year foundation degree at University of Derby Corporate.  Pictured: Showsec's Stuart Kennerly and Louise Stockden   Alex Harrod General Mon, 17 May 2010 15:15:00 GMT 2010-05-17T16:15:00 5b72dbc7-8622-4068-b2fb-654cf6fcef5b 1000000 PERFECT TEN AT TRENT FM ARENA Showsec joined Trent FM Arena in Nottingham this April to celebrate their ten year anniversary. Since the venue’s opening in 2000, Showsec has provided the security and crowd management for all events hosted at the East Midlands’ premier indoor sports, entertainment and conference facility. Twenty two Showsec staff, who have all been with Showsec at Trent FM Arena since it’s very first Simply Red concert in the venue’s opening month ten years ago, were invited to celebrate this landmark occasion in acknowledgment of their consistently high levels of service and dedication. Showsec’s managing director Mark Harding, Midlands area manager Richard Church and operations director Simon Battersby hosted the evening, joining Trent FM Arena to toast their successful partnership over the last decade. The evening began with a champagne reception, in which the Showsec team were praised for their continued hard work in shaping the company’s growth and development in the Midlands area. Richard Church says: “Our ten successful years with Trent FM Arena highlights the huge importance Showsec places on ongoing client relationships. We are delighted to celebrate the last decade with the venue, and look forward to continuing to support the Arena and other venues in the Midlands.” Pictured: The Showsec team celebrate   Alex Harrod General Fri, 07 May 2010 12:00:00 GMT 2010-05-07T13:00:00 b6321e6a-e336-4e48-8c51-dccea842d02c 1000000 ABERDEEN EXHIBITION AND CONFERENCE CENTRE APPOINTS SHOWSEC Showsec has been selected as the new venue security supplier at the Aberdeen Exhibition and Conference Centre (AECC), building on the company’s success in Scotland, where it is offering clients a fresh alternative for venue and event security services. Mark Logan says: “We are delighted to be appointed as the AECC’s ongoing security partner. The venue indicated they were looking for improvements in their customer service and security delivery. Showsec’s Scottish team proved to the venue’s management that they could achieve the consistency and customer based approach synonymous with the company’s operating ethos.” AECC Managing Director, Brian Horsburgh comments: “As one of Scotland’s leading event venues our decision to appoint Showsec as our security provider will ensure the AECC continues to offer our clients the highest standards of customer service, security and safety.” AECC undertook a stringent evaluation process to satisfy themselves that Showsec met their high standards. Since opening the company’s Edinburgh office in 2009 Showsec has supplied a range of events and venues and has established a new team of security professionals in Scotland. Showsec’s Northern regional manager Alan Wallace is responsible for the venue, with key support from Scott Anderson, Senior Operations Executive. Steve Dyker has been appointed as the new Aberdeen area Operations Executive and Philip Nurse, based in Edinburgh, is a Scottish based Academy Associate, proficient in the most up-to date events security procedures. Fiona Duguid, Director of Operations and Safety at AECC says: “We were aware of Showsec’s reputation and our due diligence as part of this selection process has been extremely thorough to match their abilities with our needs. Our research verified that Showsec were uniquely positioned to help us implement fresh operational procedures that will improve efficiency and customer services, which is particularly important with our high-profile energy industry customers as well as our live music audiences. We are looking forward to working with them.” Pictured: Showsec's Alan Wallace and AECC Managing Director Brian Horsburgh Alex Harrod General Tue, 04 May 2010 14:30:00 GMT 2010-05-04T15:30:00 cf6a24f7-e81a-477d-9140-d52192489b05 1000000 SHOWSEC STREETS AHEAD AT APRIL MARATHONS Showsec teams in Sheffield and Manchester demonstrated the value of planning coupled with operational expertise as they safely saw thousands of brave participants around the courses of the Sheffield Half Marathon and the Shine 26 Mile Walk in Manchester this April. In Sheffield, Showsec area manager Julian Kumah oversaw 135 staff positioned across the 13.1 mile course as over 5,000 runners took the streets on Sunday 25 April. Large scale public events such as these present unique challenges, as Julian explains: “Local knowledge is key with an event like this. Our team is responsible for directing runners around the course, ensuring road closures are adhered to, traffic is redirected when necessary, and keeping spectators safely in the right place. We have to check that all signs and road marking cones are visible and properly placed, and staff need to be approachable and friendly, encouraging and assisting those who require help. “Effective planning, briefing and communication during the event is essential in these circumstances. The key to the operations’ success was to ensure every member of the team was confident in implementing their roles within the overall security plan, and understood the course. Staff were thoroughly briefed before the marathon began, which involved setting up five separate briefing points in the area.” In Manchester, Rachel Evans managed the security operation for the Shine charity walk, an overnight event that involved over 7,500 people walking 26 miles in aid of Cancer Research UK. Rachel and her team devised a strategy for the organisers that helped to reduce the cost of the event, in order to ensure as much money as possible could go to the charity. To achieve this, instead of having staff along the full 26 mile course they employed a system of deployment which meant that as walkers at the rear of the group passed certain points, Showsec staff were re-deployed to new stations ahead of the participants as they moved around the course. Rachel says: “This operational plan for this event was complex, with 250 staff in position and then moving along the course as required. It was a midnight walk, so the wellbeing and safety of not only the walkers but our own team was a priority. The logistical experience of the Showsec team was highlighted at this event, and we were delighted to be able to deliver fantastic value to the organiser, in aid of such a great cause.” Pictured: Showsec at the Sheffield Half Marathon Alex Harrod General Tue, 27 Apr 2010 18:30:00 GMT 2010-04-27T19:30:00 839ade9c-040f-4b33-9c88-8e11a84afb5f 1000000 SCOTT ANDERSON JOINS SHOWSEC IN SCOTLAND Scott Anderson has been appointed as Senior Operations Executive for Showsec’s Scotland Area Office. Responsible for the overall operational management of the area, he will also focus on the continued expansion of Showsec’s Scottish client base, developing new and existing relationships. Scott understands the company’s core business and values, having worked there from 1997 to 2002. Since then, he has worked exclusively in business development and client relationship management, and will use this valuable experience within the recently restructured management team.   Scott says: “I am over the moon to be back with Showsec. The company and the industry has progressed massively and I am returning to a far more professional, customer focused organisation already enjoying success in Scotland. I look forward to being part of the team that builds on the huge potential for a security company with Showsec’s values and operational excellence.” Pictured: Scott Anderson Alex Harrod General Mon, 26 Apr 2010 16:45:00 GMT 2010-04-26T17:45:00 d7ddbf06-6f9d-40b5-900d-08c27771de28 1000000 SHOWSEC ACHIEVE RECORD SCORE WITH SECURITY INDUSTRY AUTHORITY Showsec achieved a record rating in retaining its status as a member of the Approved Contractor Scheme (ACS) with the Security Industry Authority (SIA).  Following rigorous fourth year checks, the company was awarded its highest ever score by the inspector, who praised all aspects of the company that fell under his scrutiny. The SIA is an independent organisation that was set up by the government with the aim of providing an effective, fair and efficient regulation of the private security industry. To create a recognised hallmark of quality for companies looking to engage security providers, the SIA created the Approved Contractor Scheme. Showsec was one of the first to adopt the scheme upon its introduction, encouraging and driving the progression of standards across the wider industry. Since being awarded ACS accreditation in the categories of door supervision and man guarding, Showsec has undergone regular annual checks to maintain the standards and procedures that the SIA requires. This fourth year saw a much more The findings of their inspection acknowledged that the company’s considerable investments in training underpin the success of ongoing initiatives for improvement and allow them to achieve higher standards and levels of customer satisfaction. Showsec’s training manager Roy Wise managed this process.  He says: “Achieving a score over 100 puts us in the top percentile of the 650 companies in the ACS scheme. We’re very proud of that score and that Showsec has consistently supported and worked closely with the SIA in raising standards and supporting the ACS as a benchmark for best practice across the security industry. We always aim for best practice rather than achieving minimum required standards and this score reflects that.” Pictured: Showsec holds SIA approved contractor status for the provision of door supervision and man guarding.<a href="/publishing/news/v/h/q/File/SIA logo for web.jpg"> publishing/news/v/h/q/File/SIA logo for web.jpg</a> Alex Harrod General Fri, 16 Apr 2010 12:00:00 GMT 2010-04-16T13:00:00 7cfad797-0188-49f9-bfda-54f54b022879 1000000 SHOWSEC TEAM BUILDING STRENGTHENS RELATIONSHIPS Showsec introduced a spring team building programme as party of the company’s ongoing strategy to raise the bar with regards to the quality of service provided in the crowd management industry.  During an activity packed team building week, existing operational managers and the new Academy Associates came together at an outward bound centre in Matlock, Derbyshire.  The week was structured to put leadership and teambuilding skills under the microscope, through a number of outdoor exercises and indoor inputs. Participants were encouraged to reflect on lessons learnt, and how they would take them back to the work environment and apply them in everyday situations. For those who had signed up for the foundation degree this was also part of their formal assessment. Connor Moss from the University of Derby Corporate has been heavily involved in helping Showsec develop this programme. He said: “I am impressed with the dedication and enthusiasm of the team, and their willingness to get involved with all the classroom sessions and outdoor tasks.” The new Academy associates all took part in the week away as part of their management training alongside some existing Showsec Operations Executives, one of whom stated: “This week has changed my opinion of the Academy associates, I was a little sceptical about the Academy, however this week has changed my mind. I can see we have a strong team of upcoming managers and I look forward to working with them in the future.” Pictured: Showsec staff take part in a team exercise Alex Harrod General Fri, 09 Apr 2010 11:30:00 GMT 2010-04-09T12:30:00 ee3df7b6-10e4-4009-8136-1cef37c09534 1000000 SHOWSEC ANNOUNCES MANAGEMENT RESTRUCTURE Showsec has completed the first phases of its’ operational management restructure, to take effect from 1 April 2010. The new-look management team will focus on continued operational and customer service improvements as part of strategic business development. This significant restructure sees two key members of staff promoted with widened responsibilities supported by a number of area managers taking on new roles. Alan Wallace, who has worked with Showsec for 15 years, has been appointed Regional Manager in the North.  Alan was one of the first Showsec managers to complete a Foundation Degree in crowd management, and will draw on his extensive experience as Manchester area manager in his new role. Steve Reynolds, formerly a project manager, takes up the position of Southern Regional Manager.  Having worked at Showsec for over 10 years after graduating from Sheffield Hallam University, he is well equipped to take on the challenges that this new role will present.   In conjunction with these two key promotions, a number of highly experienced and capable senior operations executives have been promoted to area managers. These new managers include Tracey McCarthy on the South Coast, Robbie Jarvis in Liverpool, Ieuan Fury in Wales and South West, Mark Wilcox in Manchester and Tony Hume in Newcastle. Richard Church has been awarded an extended operational management role across the Midlands, taking up the challenge of a wider geographical area and increased client portfolio, reflecting his continued progressive role within the company. In addition to these changes, Paul Legge will continue to run the London area and Julian Kumah continues in his role as area manager for Leeds and Sheffield.   Showsec Managing Director Mark Harding says: “This restructure will result in a fresh focus and the delivery of enhanced local service and products across all areas of the UK. Each team member brings a combination of experience and new skills, the benefits of which will pass directly on to the clients. This resource allows extended capacity for client liaison, and fits well with both the Company expansion plan and individual career opportunities for our operational staff. “The company has been able to implement these changes because of the ongoing emphasis placed on the success of training and educational development; this creates defined career paths within the security and crowd management industry.” Pictured: Alan Wallace and Steve Reynolds Alex Harrod General Wed, 24 Mar 2010 15:45:00 GMT 2010-03-24T15:45:00 e8ac6b15-85a8-4833-817d-78741d822b50 1000000 SHOWSEC ACADEMY GOES FROM STRENGTH TO STRENGTH The Showsec Academy moves to a new level as it partners with the University of Derby Corporate and welcomes its third intake of students in March 2010. Keith Hackett, Showsec’s Academy Manager, explains: “This is a very exciting time to join the Academy as we embark on an updated programme in partnership with the University of Derby Corporate. It will stretch and challenge our associates academically whilst using work-based learning as its foundation, something that Derby is renowned for. In addition, this year we have strengthened the operational support and guidance by allocating each associate to an office and a mentor at the beginning of the programme. They also have a tutor from Derby to help with the transfer of learning from classroom to work place.” The focus on work-based learning has also enabled Showsec to offer the programme, which leads to a Foundation Degree, to all their existing junior managers. Keith said he was very pleased to see such a high take up and a very positive and enthusiastic group, who met recently in Derby for an Induction Session. Showsec’s Academy continues to provide an innovative education programme which still leads the industry in creating a structured career path from steward level into junior management and beyond, through a focused work-based curriculum. Ends Pictured: Academy Manager Keith Hackett (far right) and the new Showsec Academy students Alex Harrod General Thu, 18 Mar 2010 15:00:00 GMT 2010-03-18T15:00:00 0c60b48f-c167-4df4-b146-ed3f8484bb6b 1000000 SHOWSEC COMMUNICATE AT ILMC 2010 Showsec continued their long-term partnership with the 2010 International Live Music Conference. Communication was a recurring theme as company directors sat on three expert panels debating issues and discussing best practice. The four-day London conference began with a production day, attended by several hundred international suppliers to venues, tours and festivals. Showsec Managing Director Mark Harding participated in a panel about how to deal with emergency incidents arising from inclement weather. Every year there are a significant number of casualties caused by bad weather related incidents at outdoor events and members of the esteemed panel recounted personal instances and experiences as to how to avoid or overcoming these. Responding to questions from members of the audience, Mark explained the value of effective planning and communications infrastructures from managing stewards to ELT and show-stop scenarios, giving examples of creating good procedures to deal with a range of challenges. Over 1,000 international music business promoters, agents and managers joined the event for the following three day programme of conference and networking opportunities.  Mark Logan (Showsec Operations Director) sat on the opening Saturday morning ‘Engine Room’ panel alongside international contemporaries who focussed on achieving standardised best practice for event and touring security.  Differences across a range of countries were highlighted, where licensing and production management present very varied levels of sophistication. Mark contributed valuable thoughts on dealing with these discrepancies, drawing on his international touring and festival security experience. Saturday’s conference programme closed with a lively Festival Forum. Mark Harding was invited to join his second ILMC panel, participating in topics ranging from health and safety, licensing conditions, PRS rates and emergency incidents. Ensuring the global delegates enjoyed their conference in the exclusively secured environment of the Royal Gardens Hotel, Showsec’s London office supplied licensed conference security, who performed in an assured professional manner, managed by Tracey McCarthy. Pictured: Mark Harding and fellow panellists Alex Harrod General Mon, 15 Mar 2010 13:45:00 GMT 2010-03-15T13:45:00 4443ceb7-b930-41cf-a1e5-1f21e03b0a0b 1000000 SHOWSEC PARTNER UNIVERSITY OF DERBY CORPORATE LEADING THE WAY IN EDUCATION INITIATIVE Showsec and University of Derby Corporate launched the Foundation Degree in Applied Professional Studies specialising in Crowd Management in February 2010. This bespoke, work-based learning initiative highlights Showsec’s continued investment in future-focused education within the security and crowd management sector. The new course has been developed by the University in close partnership with Showsec to meet the needs of learners, contributing to the longer-term development of the organisation and resulting in a formal qualification in the area of crowd management and event security.  So far, 22 junior and mid-operational management executives have embarked on this flexible programme, combining academic and theoretical knowledge with work-based skills. Conor Moss, Workforce Development Fellow at University of Derby Corporate says:  “The commitment from both parties on this project has been exemplary; the programme fits in well with our extensive selection of courses based around the events industry. “The foundation degree has been developed to recognise the existing experience and knowledge of the individual learners, the employees, to enable them to achieve components of the course at a speed that suits them.”   Showsec’s Academy training manager Keith Hackett and the university have driven the initiative over the last six months, creating a fit for purpose qualification programme that is relevant to the current commercial environment. Keith says: “Showsec chose University of Derby Corporate because it is one of the leading forces in Work Based Learning. They have succeeded in translating the content of our courses, developed at the Showsec Academy, into a University framework. They have a proven record of industry-wide qualifications and experience combined with a genuinely innovative approach to learning. Add this to its’ capability to provide a full range of relevant qualifications from Level Two to Level Seven it is the ideal institution. Matt Bromley, Assistant Subject Manager for Events Management at the University of Derby says: ‘Showsec as a company has devoted a substantial amount of time and resources to the development of this course, which illustrates their ongoing commitment to education in the industry. We look forward to developing a range of learning solutions in the future.” Showsec Managing Director Mark Harding says: “This is the first of a series of projects planned with The University of Derby Corporate, including a number of research projects. The university embraces the industry’s needs and fully understand Showsec’s requirements, allowing us to develop a programme that delivers far greater benefits than a more theory based course. We pride ourselves on being the driving force behind change and education in the sector, and this groundbreaking course formulates another key element in our desire to create a clearly defined career development path for all our operational staff.” Pictured: Showsec staff embarking on the new course Alex Harrod General Mon, 01 Mar 2010 14:45:00 GMT 2010-03-01T14:45:00 0b3b4a4b-9b2f-4fff-9a7b-7fb6ca8cf4e7 1000000 SHOWSEC TAKE THEIR FESTIVAL EXPERTISE INSIDE Showsec provided 38 security and crowd management professionals for the first ever Outside-In Festival at The Sage Gateshead, where the 3,000 strong audience enjoyed acts including Pixie Lott, N-Dubz, Lostprophets, and Scouting For Girls, in an event that brought the atmosphere of an outdoor festival inside, avoiding the cold January weather. Project manager Tony Hume oversaw the operation with the support of supervisors Stewart Fullarton and Victoria Emery-Scott. Showsec’s booking department selected a combination of local Newcastle and Leeds staff with a range of skills and experience. The team secured the outdoor production compound and carried out audience searches on the main entrance along with the main venue space, where there were two stages and a DJ area. One member of the team was appointed as close protection security to T4 presenter Rick Edwards for the day as he recorded interviews and moved between performances and areas. The show was broadcast on T4, and Showsec worked with the TV production company as well as the venue management to ensure the safety of all guests and performers. An event of this nature poses particular challenges, one of which saw headliners N-Dubz unexpectedly walking through the crowd together with a TV presenter and camera crew. Two Showsec response teams dealt with this occurrence quickly and efficiently, under the direction of Stewart Fullarton. The Outside-In Festival formed part of Newcastle Gateshead’s world-class programme of festivals and events, and funds raised by the event went towards some of The Prince’s Trust’s charity initiatives in the North East.  Natalie Bowman, Front of House Duty Manager at The Sage, was delighted with Showsec’s service: “We chose Showsec to complement our existing world class Customer Service Team when hosting the Outside-In Festival at The Sage Gateshead because their reputation for excellence is equal to our own. Having worked with them before we knew the service would be flexible, efficient and professional, and they delivered on all counts.” Alex Harrod General Thu, 25 Feb 2010 17:15:00 GMT 2010-02-25T17:15:00 129f6494-939d-49cc-95c2-159a81b06075 1000000 SHOWSEC SUCCESS AT BRIT AWARDS 2010 Showsec delivered a professional, complex security and crowd management operation at the Brit Awards 2010, where international artists and music industry VIPs gathered for the prestigious ceremony under the glare of the world’s media. Earls Court welcomed Lady Gaga, Dizzee Rascal, JLS, Robbie Williams and other high profile award winners to the Brits spectacular 30th anniversary show on Tuesday night. Showsec’s team of 290 security and crowd management professionals were selected from across the Southern region and had thorough briefings prior to the event. Presentations were made to the client, venue managers, ticketing agents and other stakeholders to ensure everyone involved in the event understood the complexities of the project and their potential contribution to its overall success. Project manager Steve Reynolds organised and ran the multi-faceted and highly sensitive operation with key support from Showsec London area manager Paul Legge, Paul Joy (MEN venue manager), training manager Roy Wise, East Midlands area manager Richard Church and senior operations executive Dayo Adelugba. Under constant media attention, the Brits demand consistent attention to detail and exceptionally high standards, with the audience varying from VIP performers, A-list celebrities and high profile music industry executives to the public guests and press on site, as well as crowds of fans and media outside the venue. Steve says: “It was a fantastic night.  There has been a consistent Showsec management team at the Brits over the last three years whose knowledge was invaluable developing our long term relationship with the Brits and Earls Court; combined with staff who have more recently joined us the team successfully handled the challenges that the event presented. It was particularly valuable for our recent third tranche of the Showsec Academy students who were located on the VIP arrivals area, gaining essential on-site skills to begin their education over the coming months.” Pictured: Host Peter Kay (photograph courtesy of John Marshall / JM Enternational) Alex Harrod General Fri, 19 Feb 2010 18:00:00 GMT 2010-02-19T18:00:00 c9c30899-ef42-47d2-af4e-456203631df3 1000000 SHOWSEC WIN BLOODSTOCK FESTIVAL Showsec has been awarded a three year contract to supply a comprehensive security and crowd management service to Bloodstock Festival. Bloodstock organiser Paul Gregory says: “We are delighted to confirm Showsec will manage all elements of the festival security, ensuring the health and safety of everyone on site, moving forwards from this landmark 10th anniversary festival. We are proud of our independent status which drives our commitment to produce the best event for our ‘festival family’ of audience, artists and staff.”  “We were aware that Showsec was the industry leader, but to be sure they suited our event, prior to making our decision we (the organisers) went undercover to various gigs in Showsec’s portfolio, where the company’s consistent customer service and extensive experience confirmed our beliefs. Bloodstock will be held on 13th to 15th August at Catton Hall in Derby, the festival has grown substantially in the ten years since its conception. Paul continues: “From its humble beginning in 2001, when we hosted a crowd of 800, the festival has seen 30 to 40% growth year on year, and in 2010 we are expecting 12,000 people per day over 3 days.  As a result we have invested in our strongest ever line-up, with our first arena tour bands such as Heaven and Hell & Twisted Sister. This increase in size makes it imperative we engage professional suppliers to help us improve the festival experience. Showsec is the perfect partner to assist us in taking Bloodstock to the next level.” Richard Church, Showsec East Midlands area manager, will project manage the festival this year. He says: “There is a perception in the industry that we only supply the larger festivals, but in truth we have a flexible service that can be adapted to deliver results in any environment. It’s great for us to be involved with a growing independent festival, applying the knowledge and the high levels of service that Showsec is synonymous with, as Bloodstock establishes itself as a major player on the UK circuit.” Alex Harrod General Thu, 18 Feb 2010 09:45:00 GMT 2010-02-18T09:45:00 b678be0d-01da-4df8-b89d-a584a257077d 1000000 SHOWSEC ACADEMY ASSOCIATES GRADUATE Four Associates from the Showsec Academy have successfully completed the innovative education programme and are now at working in management roles at venues throughout the country supporting Showsec’s venue and area management. The unique course provides a structured career path within the security and crowd management industry from steward level to junior management. It combines existing management theory qualifications with security qualifications and vocational operational experience at events. Katie Valkovics is working at the Sheffield Arena alongside Julian Kumah, Catherine Wells is working at Nottingham Trent Arena with Richard Church and Simon Howard is working in London supporting the teams at various venues. Andrew Thorn began his placement early to coincide with the opening of the new Academy Music Group venue in Birmingham. The Academy is now preparing to welcome its third intake of Associates this February. The company has developed the course annually to ensure that it has the most benefit for the associates and fulfils industry needs. Showsec Academy Manager Keith Hackett explained: “This year we have modified the programme, building on two years of experience, to be a clearly focused nine month course. The work placements will be allocated at the beginning with associates being relocated immediately to these venues. This is so that they have optimum time with the in-house teams and get even more practical crowd management experience.” For more information about the Showsec Academy visit <a href="http://www.showsecacademy.co.uk">www.showsecacademy.co.uk</a>  Pictured: Academy associates Katie Valkovics, Catherine Wells, Andrew Thorn and Simon Howard Alex Harrod General Mon, 15 Feb 2010 16:15:00 GMT 2010-02-15T16:15:00 a491e20e-8ef6-4151-8ef2-e1fa5e2543c8 1000000 SHOWSEC VOTED FAVOURITES AT TPi AWARDS Showsec is delighted to have been voted Favourite Security & Crowd Management Company at the 2010 TPi Awards. Held in London, and attended by over 1,000 industry specialists, the TPi Awards recognise the achievements of the most talented and successful individuals and service companies working within the live music production industry. Showsec was among many other industry leaders presented awards by host Chris Evans at the prestigious ceremony, reflecting an innovative, successful 2009 in the live music sector.  Showsec Manchester Area Manager Alan Wallace accepted the award on behalf of the company. Alan said: “This is a great accolade, and a testament to the continued hard work and focus of the whole Showsec team and our clients, who are consistently looking to progress the levels of security and crowd management at their events and venues. It is particularly an honour to be recognised by our industry peers, for the third consecutive year. This award is indicative of the progression of the security product we are delivering to the industry.” Pictured: Showsec's Katie Farmer, host Chris Evans and Showsec Manchester Area Manager Alan Wallace Alex Harrod General Wed, 10 Feb 2010 17:45:00 GMT 2010-02-10T17:45:00 2979682f-b801-4283-9460-4135e0182685 1000000 SHOWSEC'S MARK HARDING SPEAKS AT INSTITUTE OF LICENSING   Showsec managing director, Mark Harding, spoke at the Institute of Licensing’s ‘Outdoor / Large Events Seminars’, held in both Bristol and London this January.  Mark joined a respected panel of invited speakers at the two day conferences to debate and explore trends and new solutions to improve the effective organisation and management of outdoor events. Mark’s seminar focused on ‘Security and Crowd Control, including licensing issues.’  He discussed recent developments in the sector, drawing on insight from the significant advances Showsec has made in recent years. The company’s ongoing development of extensive training programmes and improved operational procedures has resulted in better service and increased robustness of security offered to event organisers. With decisions pending about the stewarding and security operations for the London 2012 Olympic Games, the seminar questioned the implications if this highest profile event adopts anything other than best practice in these areas. Mark told the delegates: “Over the last five years there have been significant improvements in security at live events.  People need to accept that maintaining these training and licensing procedures underpins the increase in standards experienced across the sector. Permitting an exemption from these well defined existing guidelines at the London Olympics will result in the devaluation of the qualifications and weaken the event. “For example, in 2009 we introduced CCTV training courses designed specifically to improve monitoring and communications requirements, meeting the unique needs of the live events industry and venue security; these new skills and technology should be embraced.  “Working with a number of educational establishments and supporting the Security Industry Authority (SIA) in the development of licensing and employee screening, it is now vital that we keep moving forward. We must not ignore the enormous advances of the last five years, and instead look to ensure that all personnel are properly vetted, trained, qualified and licensed to tackle the challenges that global events present.” Graham Brown General Mon, 08 Feb 2010 13:15:00 GMT 2010-02-08T13:15:00 e7a3cb7a-c3b5-4491-8d0d-10b4085395c6 1000000 OPERATIONS DIRECTOR MARK LOGAN ACHIEVES HIS MA Mark Logan, Showsec’s Operations Director, achieved a prestigious educational landmark with Showsec when he became the first to obtain a Masters Degree in Leadership and Management. This qualification leads on from his Foundation Degree in Crowd Management and BA (Hons); his achievement highlights the continued success of Showsec’s innovative ‘education for all’ policy, which encourages employees at all levels to gain new qualifications, and supported Mark throughout his studies. Mark said: “I am proud to have completed this qualification. A degree like this, together with 19 years of experience with Showsec working on all kinds of events, will further strengthen my effectiveness in crowd management and event security moving into the next decade and hopefully give me a fresh set of eyes through which to view the business.” Pictured: Showsec Operations Director Mark Logan Alex Harrod General Tue, 26 Jan 2010 06:45:00 GMT 2010-01-26T06:45:00 904cca84-3a62-4201-a420-fd67d42cbe56 1000000 SHOWSEC OFFERS NEW CCTV TRAINING COURSE Showsec’s in-house training department has developed a new CCTV course for staff designed specifically to meet the unique needs of the live events industry and venue security. This course is accredited through the British Institute of Innkeeping Awarding Body (BIIAB) and material has been adapted by Showsec to make it more relevant to the events sector. Showsec’s Training and Development Manager Roy Wise explained: “Previously we were utilising outside commercial companies but found that they didn’t meet the specific needs of event and venue security. We first developed the course at Nottingham Arena and will also be evolving it to cover other venues and outdoor events, allowing the company to further enhance its ever developing services.” Two Showsec trainers will host the four day course, covering topics including legislations, how to use different equipment and systems and techniques for effectively monitoring audiences at events. Matt Adamson General Tue, 22 Dec 2009 16:30:00 GMT 2009-12-22T16:30:00 a2648d83-d2ba-4ca2-81c6-bb170ed3d391 1000000 SPORTS PERSONALITY OF THE YEAR AWARDS Showsec showed they are in good shape when they provided the event security for the 2009 Sports Personality of the Year Awards in Sheffield. The company supplied its own award winning team - of UK security professionals, who ensured the safety of guests in the VIP pre-show party, securing all transport between venues and strategically placing response teams around the VIP audience. With a live audience of 11,000 guests including some of the world’s most prestigious sporting personalities, the 2009 awards were the biggest ever staged. Showsec is the in-house security partner of the Arena and Security Manager Julian Kumah took on the role of Head of Security for the awards, supported by Special Projects Manager Steve Reynolds and Supervisor Mark Wilcock. Julian explained: “The multi-faceted security operation started by ensuring the safety of guests as they travelled from various preshow events into Sheffield Arena. The first arrivals were from the VIP preshow party hosted by Barbra Slater, Director of Sport for the BBC at the Arena Club. Guests entered the venue along the red carpet flanked with VIP security professionals, as well as numerous media camera crews and photographers. “The second pre-awards party was taking place at a nearby venue for which the council created a dedicated walkway. We deployed stewards to ensure the safety of 1,500 guests all travelling to the venue. “Inside the Arena our staff showed guests to their seats ensuring the same high standards of service the teams are known for amongst regular visitors to the venue, whilst also being alert for any additional potential threats posed to the celebrity guests. “To retain a rapid response capability while staying unobtrusive to cameras within the show area we positioned a plain clothed security teams sat amongst the VIP guests who could respond immediately if an incident had occurred. The event ran very smoothly I’m delighted to say, which was a testament to everyone involved at all levels.” Pictured: Showsec's Steve Reynolds, Mark Logan and Julian Kumah Matt Adamson General Wed, 16 Dec 2009 11:00:00 GMT 2009-12-16T11:00:00 a91fc99c-d766-4aaf-ad76-8a45f131f091 1000000 SHOWSEC GAINS FORGERY AND IMPOSTER TRAINING "Providing high class HR support services to the Company’s multi award winning Operational Divisions is of paramount importance," says Katie Farmer, Showsec’s newly appointed Recruitment Manager.  In October this year Showsec decided to benchmark it’s robust recruiting procedures by engaging with the Home Office on a comprehensive evaluation project which targeted a sample of over 300 of its workers. The project provided an incredible 100% success rate.  Katie said: "It revitalises both client and staff confidence. They have the assurance that our personnel services are of the highest standard in the industry." As part of the developing relationship with the Home Office, the Company seized the opportunity to further enhance the skills and knowledge of it’s recruitment and HR personnel by undertaking supplementary training with the Home Office in Manchester. By implementing recent advances the company will reduce the possibility of staff infiltration by potential criminals targeting events and help retain the 100% effectiveness of Showsec only engaging staff who are eligible to work in the United Kingdom. The training highlighted new techniques and methods of identifying forged documents, checking that IDs, such as passports, used are legitimate, focused on detecting imposters trying to enter the UK workforce.    Joining the HR department were the head recruiters and supervisors from the Manchester area as they are actively involved in the recruitment of stewards and SIA door supervisors. Katie continued: “This Home Office training will help to keep us abreast of the increasingly complex techniques and resources made available, often through international organised crime. “We already complete comprehensive checks to deter illegal working but it is vital that we keep up to date when it comes to proof of eligibility, the law and detecting imposters who are seen as an increasing potential threat to event security, particularly if they have links to organised gangs. We will be robust in putting this into practice over the coming months. “Showsec is very proud to work with many stewards and door supervisors from all around the world, benefitting our diverse and strong workforce. We will continue to ensure that those with the right to work in the UK get the opportunity to work with us whilst those here illegally do not.”  Pictured: HR's Vanessa Lam, responsible for processing visa renewals through the Home Office and Katie Farmer. Matt Adamson General Fri, 27 Nov 2009 17:00:00 GMT 2009-11-27T17:00:00 4ad750c4-0aae-4156-9b10-7079763b3a08 1000000 PHIL COBOURNE LECTURES AT BUCKINGHAMSHIRE NEW UNIVERSITY For the third consecutive year, Buckinghamshire New University extended a special invitation to Phil Cobourne to lecture to first year students on health and safety in the crowd management and events industry. Showsec is renowned for its ‘education for all’ policy and through research has developed a range of unique training courses in response to industry needs, of which Phil has been a driving force. This includes a comprehensive set of health and safety training courses, thereby ensuring that every Showsec team member is fully prepared to undertake their role in the workplace. Phil explained: “Showsec supported and helped launch the BNU initiative and we are proud to still be part of the educational programme. This is just one of the ways in which Showsec is introducing its innovative educational practice to the next generation of crowd and safety managers to ensure that they understand exactly how health and safety management works in their industry, allowing them to take what has become a very complex and diverse specialisation and apply it sensibly and practicably.” Pictured from right to left: Owen Grainger-Jones, Senior Lecturer Crowd Safety Management, Phil Cobourne and Chris White the Crowd Management course tutor. Matt Adamson General Wed, 25 Nov 2009 10:00:00 GMT 2009-11-25T10:00:00 d2f010a5-78d5-48c1-b56f-a54667f65f4b 1000000 SHOWSEC EXPANDS ITS STUDENT UNION SERVICES Showsec has expanded its operations within the student union sector across the UK this autumn as students returned to university for the new academic year. Moving beyond the student union, the company has secured a new contract in Bournemouth to provide security for The Old Fire Station, Bournemouth University’s official nightclub venue. Showsec’s Tracey McCarthy and Simon Osborn will manage the security services extending from the university campus.  The nightclub venue hosts a variety of different club nights from DJ and dance through to hard rock regularly welcoming world class acts, this month welcoming Calvin Harris, Zane Lowe and Chipmunk. Showsec provides a complete security solution for the venue which includes front of house door management, security staff positioned on all levels of the venue, specialist pit teams and close protection security for visiting artists. This November the venue participated in ‘Block Party’, a unique club night within Bournemouth where six bars along the street join together offering one admission price and unlimited access into all venues, with live DJs performing in each until 4am. Showsec provided security services within the venue and deployed a secondary team on the road, ensuring the safety of people as they travelled between venues. Sam Cox, Venue Manager said: “We chose Showsec because they are a reputable national company who are highly experienced at working with live events on a big scale. Showsec is renowned for its vast training programmes which made us confident that they would deliver staff who would work to our high standards and so far our expectations have been exceeded. The team have introduced new security practices and initiatives to the venue which are working well.” Pictured: Block Party at The Old Firestation Matt Adamson General Wed, 18 Nov 2009 12:00:00 GMT 2009-11-18T12:00:00 4bce6f9b-b831-4481-8adb-76974c9369c0 1000000 SHOWSEC SUCCESS AT MTV EUROPE MUSIC AWARDS IN BERLIN Showsec supplied ten managers whose expertise ensured the professional implementation of complex event security plans for the 16th Annual MTV European Music Awards in Berlin this November 5th. 532 million households tuned in across the world to see the evenings events unfold. Hostess Katy Perry dazzled audiences with her array of costumes as the MTV EMA’s lived up to their glamorous reputation. Beyoncé, Jay Z, Shakira, Green Day and Tokio Hotel all added style and substance performing live in Berlin’s 02 World, while U2 played a live set to an additional 10,000 fans at the Brandenburg Gate. Commented Jane Fraser, Co-Executive Producer, MTV Europe Music Awards: “So many elements come into play when considering security for an event of the scale of the MTV Europe Music Awards - from forward-planning and preparation, to the understanding of stakeholder concerns to venue, production and local authority liaison.   Showsec brought such a wealth of experience to the EMAs that I knew that all of these areas – and more – were under control, and this was critical to the well-being of the show.  It was a pleasure working with them.” Showsec Director Simon Battersby is the perennial Head of Security for the event, and began planning months in advance, but it was in the final weeks that intense attention to detail was required to implement the complex security plan. Accompanied by nine of Showsec’s respected UK management team, the company oversaw a multi-facetted awards security operation; that involved co-ordinating red carpet arrivals, backstage movements, dressing rooms, outside broadcasts, Front of house operations, talent hotels, international media and aftershow parties along with the U2 show at the sensitive Brandenburg Gate site. Each team member took their own element, making sure each department was managed to the level expected at a global media event. Simon explained: “My role was one of coordinating all the security elements of the events taking place across Berlin that week on behalf of the EMA show producers, managing and liaising with local agencies as well as internal departments at MTV and also with the US parent organisation. There were a huge number of stakeholders with their own aims and objectives, so it was vital that we selected the best suited local security providers and maintained effective communications with the local police and authorities. As always with the EMAs, the show demands huge flexibility by the host venue, operating the building in configurations that are completely different to that of a standard show format, and often contrary to its design. The O2 world in Berlin was the main awards venue, and whilst only twelve months old, the AEG management team were extremely supportive, professional and versatile to our needs” . “Obtaining permissions for the Brandenburg Gate performance required particularly sensitive communications, taking place four days in advance of the commemorations to celebrate the 20th anniversary of the fall of the Berlin Wall. Preparations for that event meant that we couldn’t use the normal event site on the West side of the gate, so we located the show on the East of the Gate on the Pariser Platz. That meant creating a free ticketed area for 10,000 fans, with an additional viewing area with screens for an unknown number fans who could turn up. As with any city centre free ticketed concert type performance, this involves careful planning with the police, local promoter, and  consideration of residents that included the American, French and British embassies, hotels and banks. “It was a privilege to work with the MTV organisers again. Year on year we build upon an already strong relationship with the show. It was particularly special to be in Berlin at the time of the celebrations of the fall of the Berlin Wall, working and listening to the experience of Berliners, who were recalling their own personal stories of living in a divided city and country; and what the events of 9th November 1989 meant for them and how the demise of communism affected their lives” Pictured: L-R : Roy Wise, Paul Joy, Simon Battersby, John Hadland, Mark Logan, Steve Reynolds, Georg Paharenko Matt Adamson General Fri, 13 Nov 2009 13:30:00 GMT 2009-11-13T13:30:00 48bc13ec-f939-431b-a211-6faa500b8c51 1000000 SHOWSEC EVENT TEAM WINS SECURITY EXCELLENCE AWARD Showsec was recognised for achieving excellence in four award categories during this October’s Security Excellence Awards. Most notably, for the fourth consecutive year, the company won the highly acclaimed Event Security Team Of The Year award, collected by London Area Manager Paul Legge from presenter Ronnie Corbett. The company was nominated in three other categories and applauded by Brian Sims, Editor of Security Manager Today magazine. Brian hosted the prestigious awards ceremony at London’s Park Lane Hilton which was attended by over 750 security professionals, all leaders in their own sectors.  Brian praised the high quality of the awards, saying, “The award finalists should feel very proud to receive the commendation of the judging panel in a year when standards have been very high.” In selecting Showsec as winners of the Event Security Team Of The Year Award the judges commented that they had proven to be “the best, most consistent, and most innovative providers of event stewarding and security professionals.” Showsec Operations Director Mark Logan said: “Being recognized by the wider security industry as the leader and innovator in the events sector is a great boost to the company. More so this category honours the management and staff who facilitate our arena operations up and down the country, they work tirelessly in order to produce a high quality standardized service with their respective venue partners. “The work of the arena staff sometimes goes unnoticed against the high profile festivals and in getting this award it demonstrates we as a company continue to aspire to offer a high quality service to all our customers.” The additional categories Showsec was highly commended for were International Achievement Award (for B’estfest in Romania), Training Initiative Of The Year (for the Showsec Academy) and Contract Security Manager Of The Year (for Operations Director Simon Battersby.) Matt Adamson General Mon, 26 Oct 2009 18:00:00 GMT 2009-10-26T18:00:00 22d7cd78-fbdb-41b1-9018-10aab1beab3c 1000000 SHOWSEC BACK TO UNIVERSITY Showsec has over two decades of experience of managing student union security across the UK. Services include 24 / 7 SU venue security, Fresher’s Ball security, Graduation Ball security and full concert security with specialised pit teams for visiting bands. Showsec continues to expand in this sector in 2009. Queen Margaret’s Showsec’s Scottish office has won the contract to provide all the security for the Queen Margaret’s University (QMU) Students Union in Edinburgh. QMU is a small university in comparison with some of the others that Showsec secures, demonstrating the company’s flexibility to provide large or small teams and its unique personable approach, becoming a valued part of the friendly community. Showsec’s Scottish Office Manager Bryan Lewis said: “I carefully selected the team of SIA licensed professionals who would be permanently based at the union providing security on a daily basis. The characteristics of the team were an important factor due to the intimacy of the venue. They are already on first names terms with a lot of the students and established a good rapport and mutual respect. Northumbria   Showsec’s Newcastle Office is entering its third year of providing security for Northumbria University’s Student Union. During this time the company has developed its specialised operation and been a significant factor in the SU winning several prestigious Best Bar None Awards, taking them from winning one in the first year to four in 2009. The university welcomed the 2009 intake of Fresher’s for a week of partying and social activities to get them acquainted with their new home. Operations Executive Tony Hume deployed a large team managed by four supervisors, securing all three floors of the venue. Nottingham Nottingham Trent SU is another new contract for Showsec in 2009 where Operations Executives Patrick Leafe and Lee Brewin divised tailored crowd management plans to secure a three week fresher’s extravaganza! Record numbers of over 2,000 students descend the Byron House venue in the city centre for entertainment varying from world class DJs and bands, setting a president for entertainment throughout the city. After the first weekend of operations at Trent, Trading and Business Development Manager Ian Goodyear congratulated the team for exceeding all expectations saying: "To review and change the entire security service at Trent has been a very brave move for us, considering the service has remained in house for many years. Richard Church and the team at Showsec have been a tremendous help in reviewing the internal service and developing a package which, in keeping with our prime objective 'to improve the quality of the student experience', achieved the desired results in a very cost effective manner. I would recommend the services of Showsec to any Student Union establishment". Pictured: Showsec secure Nottingham Trent University's Pulse venue Matt Adamson General Fri, 23 Oct 2009 17:00:00 GMT 2009-10-23T18:00:00 72bd3556-6144-4b0e-b224-7eadf441db65 1000000 SHOWSEC PARTNER LIVE UK THE SUMMIT Showsec continued it’s policy of supporting open debate and conversation in the music industry when they partnered the Live UK Summit 09 held in London on 7th and 8th October. Showsec Operations Director Mark Logan addressed the VIP music business audience, when he spoke on a panel entitled “Criminal In Tent” alongside industry experts Jim King (Loudsound), Reg Walker (Iridium Consultancy) and Chris White (safety consultant). They discussed initiatives that have been set up this year to counter the new and growing trend of organised criminal gangs targeting festivals and their campsites. Fellow panellist Jim King (Director of Loudsound) and organiser of Rockness, Creamfields, Camp Bestival and Bestival worked with Showsec across the summer at all of these festivals. Jim told the delegates: “We developed a long term strategy with Showsec to disrupt the activities of what have become an increasingly sophisticated band of organised criminals targeting live events. Our operation at September’s Bestival on the Isle of Wight highlights the positive result of months of sharing intelligence and joint operations which included the police. We successfully minimised crime during the event and apprehended a gang of four individuals who appear to have been responsible for the majority of thefts over the weekend.” The panellists concurred on the need for a central home office database to be set up that enabled sharing of intelligence between police forces across the UK. This would enable festival organisers and events security to be more efficient a countering the activities of these nationwide gangs. Throughout the remainder of the summit Managing Director Mark Harding engaged in discussions with prominent industry delegates and politicians covering a range of issues concerning crowd management, event security, licensing legislation and wider commercial developments affecting the future of the music industry. Europe’s most innovative concert and festival security supplier also provided the conference’s security professionals, ensuring the safety and comfort of influential music business leaders throughout the two day event. Pictured: Mark Logan, James Drury, Jim King on the “Criminal In Tent” panel. Matt Adamson General Fri, 09 Oct 2009 13:30:00 GMT 2009-10-09T14:30:00 d6b577bf-cbe0-47e3-b61d-99a411372916 1000000 SHOWSEC SELECTED BY BAND ON THE WALL Showsec supplied the venue security when Manchester’s famous Band On The Wall music venue re-opened it’s doors this September, following a four million pound refurbishment. Bristling with modern sound, lighting and video technology, Band on the Wall will deliver high quality production to match the wide variety of artists representing the best music from around the world. The not-for-profit venue is run by registered charity Inner City Music, which will also support a dynamic education programme in the venue extending into the community and local schools. The Charities Marketing and Development Manager Malcolm Duffin said: “We are delighted to have awarded Showsec the permanent contract to supply venue security for all of the live events hosted at Band On The Wall. We (the venue’s management) were familiar with the company’s excellent work and reputation at other venues and events in the region and following discussions they have tailored security plans that fit perfectly for the venue and the range of audiences we will be attracting.” Showsec’s Senior Operations Executive Mark Wilcock and Supervisor Adrian Tull managed teams of between 3 – 6 security professionals over the opening weekend. The first show back featured Mica Paris and Julian Joseph playing to a largely invited VIP audience, whilst the following night old Mancunian favourites A Certain Ratio (ACR) revisited their venue of 25 years earlier to play a sold-out opening public night. Showsec Area Manager Alan Wallace commented: “We’re delighted to have been awarded the venue security contract for this diamond on the local venue crown, Manchester’s music and entertainment culture runs through the fabric of the building as much as is does through the veins of Showsec’s Manchester office.”  Pictured: Mark Wilcock (Showsec senior Ops Exec) with Venue Manager Wilf Seville Matt Adamson General Mon, 05 Oct 2009 08:45:00 GMT 2009-10-05T09:45:00 eb9ca4ae-c070-48cd-94a5-a28be8c2a7a7 1000000 SHOWSEC EMPLOYEES GRADUATE Showsec’s Patrick Leafe and Paul Trippier have joined the impressive growing group of Showsec managers who have achieved their Crowd Management Foundation Degree from Buckinghamshire New University. The two year course is designed to reinforce the knowledge experienced crowd management professionals have gained through years working in event security. It teaches them to analyse the role from a theoretical perspective, whilst the second year centres on applying the theories learned back to practical applications. Through classroom based activities and site visits all aspects of the industry are covered including crowd dynamics, the law, command and control and management structures. A final project at the end of the second year involves creating a comprehensive event crowd management plan supported by an in depth research project which often leads students to conclusions that they might not previously have articulated. Patrick explained: “Our class consisted of 30 people all from different backgrounds such the home office, events industry, local authorities, the police and fire service which was good for networking resulting in good contacts for the future. “It has given me more confidence when dealing with different client based issues and a clearer understanding of crowd planning and implementation of projects and the knowledge to deliver my role on a day to day basis.” Paul commented: “The foundation degree proves that even after 10 years in the crowd management industry you can still learn more. I have written over 100 crowd management plans (some for large festivals) and the course developed my thinking on ways of how to improve them. “The biggest benefit for me has been identifying sources of information and referencing up-to-date legalisation that leads to making decisions based on best practice rather than relying on personal knowledge to know the answer. I also found the degree particularly useful for the non-crowd management specific aspects of management, such as the budget planning and project management modules.” Pictured: Partick Leafe and Paul Trippier Matt Adamson General Wed, 30 Sep 2009 15:00:00 GMT 2009-09-30T16:00:00 ed226056-4218-46e9-8d23-6c90ee2e9277 1000000 AUTOASSESS A RECIPE FOR SUCCESS This Summer saw Showsec successfully launch their new ‘AutoAssess’ innovation, utilising new technologies to provide a comprehensive and environmentally friendly method of assessing and developing staff knowledge at work locations. Highlighting the initiative within the company, AutoAssess was jointly developed by Nottingham Area Manager Richard Church and I.T. Operations Manager Matt Adamson and is the latest in a string of technological innovations developed completely in-house by Showsec. Richard noted: “Not only can we use AutoAssess to gauge the working knowledge of our staff, but also identify trends, strengths and areas of opportunity for improvement in the way we train, nurture and brief our staff leading up to events.” Matt said of the project: “The AutoAssess tool takes current industry methods of staff assessment and brings them into the 21st century. The utilisation of PDA technology melds perfectly with our Environmental Management Plan and demonstrates the benefits of the company’s close working relationships and coordination between operational and administrative departments.” Plans are already underway to roll out AutoAssess at Showsec venues throughout the UK with the company remaining committed to a consultative implementation plan, working with venue managers and business partners alike. Pic Caption: IT Operations Manager Matt Adamson puts Nottingham supervisor Darren Smith to the AutoAssess test. Matt Adamson General Tue, 22 Sep 2009 18:15:00 GMT 2009-09-22T19:15:00 8c251946-641c-4535-bc61-358565ca2e69 1000000 U2's 360º WORLD TOUR EUROPEAN LEG FINISHES IN THE SAFE HANDS OF SHOWSEC August saw  U2 finishing the European leg of their much heralded 360º World Tour with 5 stadium shows in the UK. Showsec’s Operations Director Mark Logan and his experienced team of managers guided the show through 2 shows at Wembley Stadium, London, and single shows at Hampden Park, Glasgow, Don Valley in Stadium, Sheffield and the Millennium Stadium, Cardiff. The company progressed it’s continuity in service to Live Nation touring acts by a consistent group of event security professionals on each show to micro manage the convoluted security processes established to operate the complex barrier system and the sheer size of the touring production. Paul Joy and John Hadland managed the front stage barrier and the intricate ingress and egress systems, while Dayo Adelugba managed the production and stage security and Keith Etchells the managed the demands of the dressing room areas for the one the biggest tours acts on today’s circuit. These management functions were then supported to at a local level by Paul Legge in London, Julian Kumah and Brendan Kellegher in Sheffield, Bryan Lewis and Alan Wallace in Glasgow and Ieuen Fury and Paul Trippier in Cardiff. The scale of the project undertaken by Showsec is mirrored by the enormity of the production, with over 90 trucks and 25 buses required to move the operation from venue to venue. The five UK shows attracted over 350’000 customers and an average of 310 Showsec employed across each of the backstage operations at all the venues except Glasgow. Mark Logan said: “Yet again this is a testament to the experience and skill levels of management team in being able to deliver a show of this size consistently across venues that we don’t work at regularly.  Moreover, it demonstrates the transferability of our staffs skills from arenas, academy venues, stadiums and festivals  coupled with their ongoing motivation to provide the best possible service to the ticket buying public.” Pic Caption - Mark Logan on site at U2 360 Tour Matt Adamson General Sat, 19 Sep 2009 14:45:00 GMT 2009-09-19T15:45:00 491f0d80-b084-4e36-b289-7dbfe3f7263f 1000000 SHOWSEC SECURES BESTIVAL Showsec has supplied festival security at Bestival on the Isle of Wight since its first, fledgling event and has seen it enjoy six consecutive years of growth. The event attracted a capacity crowd of 45,000 in 2009. Special Projects Manager Steve Reynolds co-ordinated the complex deployment of over 600 licensed staff drawn from several Showsec offices. The company planned a detailed festival security operation, which built on the previous years' experience, working with organisers and local authorities to ensure maximum levels of crowd safety and minimum levels of criminal activity.  Steve explains: "Bestival attracts a lively audience with very few behavioural issues. Our staff enjoy working at this event, which is reflected in our positive interaction with the crowds." This positive relationship continues with the Hampshire Police, as Dog Sergeant David Steele commented: "We share intelligence and implement seamless joint operations with Showsec to ensure crowd safety in the key areas by reducing organised criminality. “Senior management attends each others’ briefings, while our staff patrol the campsite together, where we pro-actively build rapport with the campers. We have implemented very stringent drug searches at the gate to highlight that we are taking these issues seriously, with great success." The fans all made the short ferry journey across the Solent, as much for the fancy dress parade, Arcadia fire show and theatre as for the headline artists, which included Elbow, Mica, Lilly Allen, 2ManyDJ's and Massive Attack. With the logistical transport bottleneck of ferry availability, the organisers opened the site on the Thursday lunchtime for the second year. This allowed 20,000  people into the site and camping areas on Thursday, which eased pressure on the whole site on the Friday. The security operation began with the build on 31st August and continued through to 21st September. Delivering this many staff onto the Island was also one of the toughest logistical challenges faced by the company. Showsec overcame this by booking ferries well in advance to secure travel capacity and built a Showsec campsite with luxury shower facilities and a nutritious menu for the team’s five day stay. Detailed staff briefings led to effective communication and ensured that everyone understood their roles and responsibilities. The festival hours are 11am to 5am, so the site requires 24 hour security, with the emphasis shifting through the day from the ingress operation to crowd management during live acts, all night DJs and overnight campsite parties. A massive shift allocation system matched the skills and abilities of staff with the appropriate site positioning and hours.   The festival is the brainchild of Radio 1 DJ Rob da Bank, who directs the creative ethos of the festival, drawing on the production expertise of Festival Director Jim King and his company, Loudsound. "We have worked with Showsec since year one,” says King. “Steve Reynolds and the team around him has a very good understanding of what we are trying to achieve. They are a part of the festival's senior management and their input to the event is invaluable." Pictured: Showsec's Special Projects Manager Steve Reynolds on-site at Bestival Matt Adamson General Wed, 16 Sep 2009 16:30:00 GMT 2009-09-16T17:30:00 d58ada30-4c91-4ef2-b258-e19e77c3c212 1000000 SHOWSEC WINS CONTRACT TO SECURE NOTTINGHAM TRENT UNIVERSITY Showsec’s Nottingham office has been awarded the contract to provide venue and event security for Nottingham Trent Students Union, spanning all three campuses of City, Clifton and Brackenhurst from October. This latest expansion of the Nottingham office underlines the rewards of the company’s national ethos of introducing fresh techniques to professionalise event security. The contract also highlights the local respect developing in the Nottingham region and the positive reputation Showsec is earning in different quarters, particularly the sensitive area of student union security. The City campus operations of The Pulse and Sub-Bar will be re-opening in October following a re-brand and refurbishment works. Ian Goodyear, Nottingham Trent’s Business Development Manager said: “We have been aware of Showsec for some time and admired their performance in securing other high profile venues in the City. Following a thorough tender process we are already seeing a number of new approaches from the Showsec management team and we expect to improve the environment immediately for our students. As a key strategic partner Showsec will assist Nottingham Trent Students Union in our mission to provide safe venues and a culture of responsible drinking for our student members.” Showsec’s Operations Executive Patrick Leafe has been with the company for 5 years, developing his operational and management skills through the internal professional development training available to all Showsec staff. He will head the seven days a week operation, which will vary from deploying over 40 staff for Friday and Saturday bar and club nights, while maintaining a smaller team of just a few licensed professionals working during the day. This new venue further expands Showsec’s growing student union portfolio which includes Leeds Metropolitan University, Bristol University and Cardiff University, where a survey at the union in 2008 showed that 78% of students were happy with Showsec’s services compared to the 75% of students in 2007 who were unhappy with the previous security operation. Matt Adamson General Wed, 09 Sep 2009 11:15:00 GMT 2009-09-09T12:15:00 453b7573-2fa1-417d-bb3d-3d0589bd9d8c 1000000 SHOWSEC GIVES A FINELY TUNED PERFORMANCE AT THE ROUNDHOUSE Showsec provided security for the iTunes free gigs held at the Roundhouse everyday this July. A total of 60 bands passed through the venue from new unsigned bands to international artists like Oasis and Show Patrol, all requiring individual crowd management plans for every aspect of security from front of house to backstage. Due to the gigs being allocated through free ticket competitions by Facebook, it was difficult for Showsec to predict the audience demographics. The full artist line-up was also often not confirmed until a few weeks before as surprise guests took to the stage with many scheduled headline performers. Showsec’s Project Manager for the gig series at the Roundhouse, Emmalene Charlton explained: “Everyday was different and the ever changing schedule often meant we were planning the evening’s operations the morning of the event. For example we knew that we had Mr Hudson performing and found out the night before that he would be joined by Kanye West to perform ‘Supernova’ which they collaborate on, meaning our whole plan needed to be changed to account for Kanye’s far bigger status. “We were prepared for every eventuality with team ranging in size from 25 to over 45 staff, providing a complete security solution for the venue including artists and film crew security, backstage, front of house roles from door to bar security and specialised pit teams. The gigs often included an interactive element featuring audience participation, so our staff remained particularly vigilant during these times.” A new ticketing system was put in place at the Roundhouse in the form of self service ticket machines where audiences scanned their printed confirmation and tickets were allocated. Showsec’s staff were on hand to offer fans guidance of this new system. Showsec’s Roundhouse team are now preparing for highly acclaimed R & B artist Jay-Z’s exclusive London show on the 17th September to support his new album ‘The Blueprint 3’, tickets for which sold out in just six minutes. Matt Adamson General Mon, 07 Sep 2009 11:00:00 GMT 2009-09-07T12:00:00 b3fa2ea1-c187-4468-9bd2-78903f7a318d 1000000 TEN OUT OF TEN FOR INTERNATIONAL COLLABORATION AT LOWLANDS FESTIVAL Leading international event security companies Showsec (UK) and Dutch sister company The Security Company celebrated a decade of international co-operation managing the security at this year’s Lowlands Festival. The sold-out three-day festival attracted 55,000 festival goers, with camping adjacent to the site and a bill featuring an eclectic entertainment programme of music and arts. Arctic Monkeys, The Prodigy, Snoop Dog and a Dave Grohl surprise guest band headlined some of the 11 stages, based in huge tents. There was also a theatre tent, a debating tent where politicians engaged with the audience around issues of the day and art installations. Eighty Showsec security professionals travelled to Holland to blend expertise and operational skills alongside 640 of their counterparts from The Security Company (TSC). Special Projects Manager Steve Reynolds spearheaded Showsec’s integration of knowledge and systems with TSC’s Managing Director Gerard Van Duykeren, Steve commented: “There are a lot of parallels and a standardisation of systems that has evolved between our two companies, which have come out of working together on Lowlands over the past ten years. I can see a fresh ‘European ethos’ developing to provide safe, customer focused event security underpinned by us sharing our approaches to education, management systems and creating career opportunities for security professionals. The result is an ever improving service we can offer clients.” On site, a relaxed Steve Reynolds accompanied by recent Academy graduate Yerodin Stewart managed the deployment of the UK teams, who had all completed the company’s specialist pit training and accreditation, focusing these skills in the front of stage pits. TSC co-ordinated the 24/7 festival staffing, with senior management located in a sophisticated event control centre with modern camera technology, which enabled effective communication between their own staff and local emergency services. The event security operation even extended to an on-site courtroom for quick processing of simple offences (such as drug possession). Gerard Van Dykeren said: “Mojo Concerts is a very safety conscious promoter and they have been very open to us introducing procedures to improve crowd management and security at Lowlands. They are very attentive to their audience and everyone working on the site so have fully supported our introduction of security innovations to improve their festival. Pictured: Yerodin Stewart (left) and Steve Reynolds (right) flank the pit team at Lowlands stage barrier Emily Burrows General Tue, 25 Aug 2009 17:00:00 GMT 2009-08-25T18:00:00 9714ae05-77c0-4128-9def-df0e9bcc6016 1000000 SHOWSEC CITY CENTRES OF ATTENTION Road closures are a vital component of many events that utilize urban environments as part of their infrastructure. Showsec managed road closures in two of England’s leading cities over the first weekend of August., ensuring they caused minimum disruption and created safe event zones in two city centres. Skyride Manchester was the first stop in a national tour designed to encourage one million people to take up cycling in the next five years. Over 7,000 cyclists of all ages and abilities joined Beijing gold medallists Victoria Pendleton, Jason Kenny and Ed Clancy along the 10km route from Albert Square to Manchester Velodrome in East Manchester and back to the city centre. This required the closure of many of Manchester’s main roads, 11km in total from 8am until 9pm. Showsec’s Security Manager Alan Wallace coordinated the security operation with Manchester City Council and local Police, dividing the site into four subsections, each managed by a Showsec Supervisor, for effective communication and quick response times. A total of 200 SIA licensed staff were positioned along the route with 35 on bikes for easy movement. Showsec manned the crowd barriers along the route and at the road closure points, providing information to drivers about the local diversions and alternative routes. The operation and manned barrier system was extremely effective with resident’s commenting that conditions on the road were vastly improved compared with previous local events. Meanwhile, Birmingham City Council (BCC) hosted its biennial Caribbean Carnival, a colourful event showcasing Afro Caribbean art, culture, food and entertainment in the City. The Carnival attracted around 80,000 revellers throughout the day and featured a procession of over 30 floats leaving Handsworth Park at 1pm and arriving at Perry Park at approximately 4pm, where festivities continued until 9pm. Steve Reynolds, Showsec’s Security Manager led 200 staff from four regions and coordinated the complex operation from the Birmingham office alongside BCC’s Head of Events Joan Durose. Seventy SIA licensed staff implemented a rolling roadblock along the dual carriageway, which was part of the parade route, closing sections 20 minutes before the procession passed through and opening them soon after, resulting in minimum disruption to traffic flow. Within the centre, Showsec advised drivers about the 80 different roadblocks around the five mile exclusion zone, ensured that attendees parked sympathetically so they did not disrupt local residents, checked car parking passes and secured the floats to ensure the safety of spectators and performers.  Pictured: Showsec Area Manager Alan Wallace and Supervisor Rachel Evans led the way for the Showsec team on bikes Emily Burrows General Thu, 20 Aug 2009 15:30:00 GMT 2009-08-20T16:30:00 a90c165a-a0ed-4e8a-878e-a3cbab1e314b 1000000 SHOWSEC FINALISTS IN FOUR SECURITY EXCELLENCE AWARDS Showsec continues to set standards having been selected as finalists in four categories of the prestigious Security Excellence Awards, taking place at the Hilton Hotel on Park Lane, London this October. Showsec’s Managing Director Mark Harding said: “These awards fit in with our vision to deliver ‘security through excellence’. “We are delighted to have reached the final stages of all four categories we entered. This array of security awards demonstrates the range and quality of services the company provides and is testimony to the professionalism of our management teams and staff.” The categories are Event Team of the Year (for work done within UK Arenas), International Achievement Award (for B’estfest in Romania), Training Initiative of the Year (for the Showsec Academy) and Contract Security Manager of the Year (for Operations Director Simon Battersby.) Emily Burrows General Wed, 12 Aug 2009 09:30:00 GMT 2009-08-12T10:30:00 64db1768-fb66-4143-aa4f-bcc91efca37a 1000000 SAFETY A TOP PRIORITY FOR SHOWSEC ACADEMY Showsec’s Safety and Projects Manager Phil Cobourne has commended the Showsec Academy’s integrated health and safety module, praising “the first class grounding it gives Associates to make health and safety a central priority in their approach to event security’. Health and safety’s crucial role in crowd management and was a key factor when designing the Academy training course. The module takes the core principals of health and safety management from the Institute of Safety and Health (IOSH) and applies them to crowd management industry specific considerations through practical on-site assessment. Phil Cobourne said: “Our Associate graduates who have completed the first year at the Academy commented that the health and safety module provided a detailed insight into current safe system of work procedures, legislation and the assessment of risk. The course was specifically designed to interface with the operational requirements of crowd and safety management and presented a real-time perspective of the relationship between health and safety management systems and practicalities associated with the strategic planning for events.” Pictured: Phil Cobourne (right) managing health and safety at Download Festival 2009 Emily Burrows General Wed, 12 Aug 2009 05:00:00 GMT 2009-08-12T06:00:00 b7914d4b-e938-4aae-887e-f3d4bf284844 1000000 T IN THE PARK WITH SHOWSEC For the first time Showsec provided all the security for the Slam Tent at T In The Park in Balado, Scotland from the 10th - 12th July. The slick security operation which included coordinating activities with the police helped organisers to reduce crime at the festival. Forty one staff led by supervisors Bryan Lewis, Brendan Kallegah and Tony Hume provided security for 7,500 dance music fans who flocked to the tent to see headline performances by The Streets, Jeff Mills and 2 Many DJs. Safe crowd densities and crowd-movements in and out of the tent were achieved through vigilant monitoring and effective communications to vary staff controlling the flow across 8 entrances as per the security plan. The operation was run by the Scotland Office, Showsec’s newest regional base, also utilising trained security professionals from the Newcastle and Leeds offices. The stage manager commended Showec, and particularly supervisor Dave Kershaw. who managed the flow of artists and their entourages at the entrance between stage and production. Showsec’s Scottish Office Manager Bryan Lewis said: “The tent is kept very dark for atmospheric reasons, which creates a challenging working environment for our ever vigilant security teams. During The Streets set front man Mike Skinner threw hundreds of glow sticks into the crowd and then asked everyone to throw them back, something that after catching one on the nose he said he would not be doing again!” Pictured: The Slam Tent at T In The Park secured by Showsec Emily Burrows General Thu, 06 Aug 2009 08:45:00 GMT 2009-08-06T09:45:00 831bdf6d-0683-411c-8c78-5bee15eab4cc 1000000 SHOWSEC SECURE MAN CITY NEW KIT LAUNCH Showsec’s Manchester Office used its combined experience of producing tailored crowd management plans for both the music and sports industry to provide security for Man City FC’s new kit unveiling for clients Ear To The Ground and Umbro. The two day event took place at the City Of Manchester Stadium this July and featured a combination of live music from Kid British, Twisted Wheel and The Doves on a stage outside the Stadium and the live broadcast of the MCFC V Orlando Pirattes match from South Africa. Showsec’s Senior Operations Executive Mark Wilcock led the team of security professionals. Mark said: “The free event was exclusive to Man City supporters who had purchased the kit. It was well attended and we ensured the safety of all 8,000 fans across the two days.” Pictured: The City of Manchester Stadium with the live music stage Emily Burrows General Tue, 04 Aug 2009 16:45:00 GMT 2009-08-04T17:45:00 942dba4f-7d44-4067-a9fd-428fd74ef72e 1000000 SHOWSEC FAMILY EXCEL AT CAMP BESTIVAL Organisers heaped praise on Showsec following a tremendously successful Camp Bestival this July. In the events’ second year, audience numbers increased by an amazing 50% from 10,000 to 15,000, including 5,000 children.  Loud Sound’s Event Director Jim King commented: “We were very happy with the operation undertaken by Showsec at Camp Bestival. They had the right staff with the right attitude for the show and helped make it a pleasant and relaxed experience for all concerned.” Showsec supplied over 250 SIA licensed event security professionals to Camp Bestival, a new style of family oriented festival sited at Lulworth Castle on the glorious Dorset coastline. The festival is the brainchild of promoter Rob da Bank, produced in collaboration with Loud Sound, and its unique standing results from it setting out from the start to cater for families, rather than adding feature areas for children as an afterthought. The site is designed with a series of children’s activity areas and entertainment running through out the days Whilst evening artists for the adults featured PJ Harvey, Florence and the Machine and the Cuban Brothers (who were carried through the audience to the stage on a Roman style divan by Showsec staff), the headline attraction of the 2009 weekend proved to be a Sunday morning appearance by Mr Tumble drawing 10,000 people to the main stage. He was followed by a full day of children’s oriented entertainment leading into more mature bands for the adult audience in the evening. This different style of festival required a different style of security, as Showsec’s Paul Trippier, Camp Bestival’s head of security, explained: “Inherent in Showsec’s ethos is that no two events are treated the same, but this one required a radically different approach. We learned from the previous year and built on our experiences to produce a family focused crowd management plan. “Going far beyond the required CRB checks, we selected staff from our national staff-pool who were used to working with and are comfortable with children. We dedicated four teams to managing lost children, which was a priority and we succeeded in reuniting all families, most within 20minutes to half-an-hour. Again it’s a different skill required from our staff to care for the well being of stressed parents and children, contracting the last festival when our main challenges were probably alcohol related and the pit team were implementing crowd surfing procedures. My over-riding memory of this festival would have to be the pit team, whilst remaining ever vigilant, joining in on ‘hands and shoulders’ to Mr Tumble: priceless.” In addition to applying their friendly, helpful style of crowd management, a vigilant presence was maintained across the 42 acre camp site, which helped to reduce crime from the previous year (despite the event’s increased size) and the quietest members of the Showsec’s team were the two response teams on standby over the three days, such was the positive atmosphere at this most peacefull of festivals. Pictured: The festival celebrations in the grounds of Lulworth Castle Emily Burrows General Mon, 03 Aug 2009 09:45:00 GMT 2009-08-03T10:45:00 f35b92a8-be13-47e6-b637-ef67df5eb078 1000000 SHOWSEC AT B'ESTFEST IN ROMANIA Showsec continued to improve international event security standards when they sent a management team to plan and manage the security and crowd control operations of B’estfest in Romania for the third successive year this July. A rock festival of this scale was a new experience for both the Romanian audience and local security industry to manage. Showsec started a long term partnership with the organisers to provide training to extend the skills of the local security provider, leaving a legacy of good practice for the future. B’estfest is the first annual music festival to be held in Romania and has grown from a three day festival with an audience of 50,000 in 2007, to a five day festival attracting 72,000 people in 2009. Headline acts have included Santana, Moby, Faithless, The Killers and Kasabian. Richard Church led the Showsec team and took personal responsibility for backstage and artist security. Ahead of the first event, the team discussed methodology processes with the promoter and created a full crowd management plan. This also helped with site plans to achieve safe crowd density and crowd movements on site  and during ingress and egress. One of the key challenges was to change the oppressive approach to security that the local company had previously been using, which was far more confrontational than is customary in Western Europe and even involved security operatives carrying CS gas. Showsec provided training on procedures such as pit teams, door supervising and ejection policies which showed the local company how they could still achieve a safe, secure event in a far more customer-friendly manner. Guido Janssens, CEO of B’estival and Managing Partner Emagic said: “Showsec representatives (led by Richard Church) are now a key part of our security operation. Without them B’estival could not have grown and we could not have promoted more concerts by Iron Maiden, Metallica and Madonna in a local 20,000 capacity venue during the summer period.” Pictured: The Main Stage at B'estfest 2009 Emily Burrows General Fri, 31 Jul 2009 08:45:00 GMT 2009-07-31T09:45:00 179557b8-3708-41a1-a086-7437f0de768e 1000000 FRESH CROWD MANAGEMENT PLAN FOR NOTTINGHAM CITY COUNCIL Nottingham City Council entrusted Showsec to create a new crowd management plan for its flagship event Splendour, which took place in the grounds of Wollaton Hall this July. Over 15,000 people attended the family orientated event which featured a range of activates and entertainment from face painting to clowns as well as musical performances from Madness, The Progues, Fun Loving Criminals and Ash. Showsec’s Operations Executive Patrick Leafe was attentive in understanding the ethos and style of a series of Council events, from providing security at other high profile annual celebrations including the Riverside Goose Festival, Bonfire Night and the Christmas Lights Switch On. From the early planning stages of Splendour, Patrick and the Council listened to and developed the initial brief, outlined by Events Manager Bob Chaffin. Patrick became an invaluable source of advice to the Council, establishing emergency procedures and coordinating activities with all local authorities. Bob Chaffin commented: “The professionalism and commitment of all the staff shone through on the day, they were a credit to the Showsec and a model for all future events.” Pictured: Head of security Partick Leafe and Deputy Head of Security Simon Gunn at the event Emily Burrows General Wed, 29 Jul 2009 10:00:00 GMT 2009-07-29T11:00:00 6c00da6e-89a3-445d-af8d-d278dc904d66 1000000 QUALIFICATIONS FOR ALL AT SHOWSEC Showsec’s 'training for all' ethos extends beyond operational staff to include the all important staff from the admin, HR and financial teams, whose dedication keeps the company running as a cohesive unit. HR Advisor Katie Farmer has been awarded the highly acclaimed Postgraduate Diploma in Personnel Management with the Chartered Institute of Personnel and Development. The course is assessed by a mix of coursework, practical assessments, exams and a work based project. Katie has already used and built upon her newly acquired skills to implement new policies and practises within the company. Katie said: “The course was a real challenge as it is taught at Masters Level which meant that some of the work could be very complex. This challenge was heightened by completing it alongside a full time job, which I only got through thanks to the huge support I got from Showsec. The commitment that the company demonstrates to the education and development of staff at all levels and in all departments is amazing.” Showsec Training Assistant Laura Barnes has recently passed the NVQ in Business and Administration at Level 3 with flying colours gaining more than a 90% pass and almost a year inside the predicted schedule. Through a combination of technical and written assessments, formal discussions monitored by an NVQ Assessor and evidence based reports, Laura had to examine her performance and put what she was learning into practice to meet specific targets. Laura said: “I have thoroughly enjoyed sitting the course, not only do I feel better equipped to carry out my role but sitting the course has made me feel like a valued member of the Training Department.” Pictured from left to right: Laura Barnes and Katie Farmer Emily Burrows General Wed, 22 Jul 2009 11:45:00 GMT 2009-07-22T12:45:00 41705c03-8c2d-4b09-aa63-2ed7ee520067 1000000 SHOWSEC SECURE MAD FERRET FESTIVAL IN MANCHESTER Showsec’s Manchester office implemented fresh approaches that improved security at the Mad Ferret Festival in Platt Field Park, Manchester, this June. This was the first year Showsec was contracted to work on the event by the organisers, who were keen to tackle several issues from previous festivals including over-crowding in some areas and securing the site perimeter. Mad Ferret is an intimate festival with a capacity of just 6,000 and a large student and youth following, who come to see new and upcoming local bands and headlining DJ sets by Pendulum, Franz Ferdinand and the Streets. The festival aims to create a wider community feel musically and artistically across the Manchester area. Mark Wilcock, Showsec’s Head of Security at Mad Ferret explained:  “We worked with the organisers from an early stage in planning the site layout; introducing new operational strategies to manage crowd movements.  “Last year over 250 people got in without tickets, which is a substantial loss of income.  We implemented a steel shield fence perimeter as well as introducing observation towers and perimeter response teams; together these initiatives were successful in securing the event.  “Although it was a relatively small festival, in previous years uncomfortable crowding was experienced when the headline acts were playing, because the majority of the crowd wanted to be in the same place at the same time. It took careful crowd management planning and increased vigilance to minimise crowd density and maintain safety throughout the weekend.” Emily Burrows General Tue, 21 Jul 2009 15:45:00 GMT 2009-07-21T16:45:00 168d64e7-36af-4ed9-8a3a-a7c6c587fae3 1000000